Privacy Policy

MedaFill ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out the appointment booking form (name, phone number, email, preferred date/time)
• Submit a doctor application (professional details, qualifications, clinic information)
• Contact us via the contact form or WhatsApp

We do not collect sensitive medical records or diagnostic data. We collect only the minimum information necessary to connect you with appropriate healthcare professionals.

2. How We Use Your Information

• To process and respond to appointment requests
• To connect you with the appropriate specialist or medical service
• To communicate with you about your inquiry via phone, email, or WhatsApp
• To review and process doctor listing applications
• To improve our platform and services

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Doctors and Specialists: When you request an appointment, we share your contact details with the relevant specialist to facilitate the consultation
• Service Providers: Trusted third-party services who assist in operating our platform (database hosting, communication services), bound by confidentiality agreements
• Legal Requirements: When required by law or to protect the rights, property, or safety of MedaFill, our users, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no transmission over the Internet or electronic storage method is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including appointment coordination and regulatory compliance. You may contact us to request deletion of your data at any time.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Withdraw consent at any time where applicable

To exercise these rights, please contact us at medafillofficial@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Instagram, Facebook, YouTube). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

8. Children's Privacy

MedaFill does not knowingly collect personal information from children under the age of 18. If a parent or guardian believes their child has provided us with personal data, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the "last updated" date at the top of this page. Continued use of the platform following changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: